steve southwell

Skills and Experience

Managing the transition of a new concept in Meals On Wheels for West Sussex.

Implementing standards of service and identifying cost efficiencies over two sites covering the county of West Sussex.

Employee Management including aspects of HR Management (including BreatheHR system)

Food safety trainer for both internal and external delegates.

Conducted regular support audits for each service, meeting with service users when necessary.

P&L accountable, responsible for retail areas (reception, reservations, restaurant, fast food, bars, Tote)

Managed up to 20 direct reports, c200 staff.

Monitoring delivery of brand standards (product, service and retail standards) using mystery shopper data and site visits, announced and unannounced

Refurbishment and new build - planning and execution

Review and development of group food safety policy, national hygiene audits, risk assessments and training manuals

Taking telephone calls and messages for HR Department

Data inputting, contract writing and file scanning/collating

Adhering to policy, procedures and legislative requirements for the Post Office